Privacy Policy

Effective Date: February 26, 2025

At Blazenovas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website (blazenovas.xyz), purchase our products, or engage with our services. By using our website and services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data as described below.

1. Information We Collect

We collect various types of personal and non-personal data to enhance your experience and improve our services. The types of information we gather include:

1.1 Personal Information:

When you interact with us, we may collect the following details:

  • Contact Information: Full name, email address, phone number, and shipping/billing address when you place an order or sign up for our services.
  • Payment Information: Credit/debit card details, transaction history, and billing information (processed securely through third-party payment providers; we do not store your full payment details).
  • Account Information: Login credentials, profile settings, and purchase history for registered users.

1.2 Automatically Collected Data:

To optimize our services, we may automatically collect the following information:

  • Device & Browser Data: IP address, browser type, device type, and operating system details when you access our website.
  • Website Usage Information: Pages visited, time spent on each page, interaction patterns, and referring URLs.
  • Cookies & Tracking Technologies: We use cookies and similar tracking technologies to personalize content, analyze user behavior, and enhance website performance.

1.3 Communication Data:

  • Any messages, feedback, reviews, or inquiries you send to our support team.
  • Your interactions with our marketing emails, promotional campaigns, and newsletters.

2. How We Use Your Information

We process your information for the following legitimate purposes:

2.1 Order Processing & Customer Support:

  • To fulfill and manage your purchases, including payment processing, order confirmations, and delivery updates.
  • To provide efficient customer support and respond to inquiries or complaints.

2.2 Website Improvement & User Experience:

  • To monitor website performance, troubleshoot technical issues, and enhance our services.
  • To analyze user behavior and preferences for personalized recommendations.

2.3 Marketing & Promotions (With Your Consent):

  • To send promotional offers, discounts, and updates about our latest products and services.
  • To conduct surveys and gather feedback to improve customer satisfaction.
  • To personalize advertising content based on your preferences.

2.4 Security & Fraud Prevention:

  • To verify user identities and protect against fraudulent transactions.
  • To comply with legal obligations and respond to law enforcement requests if necessary.

3. Sharing & Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal data. However, we may share your information under the following circumstances:

3.1 Third-Party Service Providers:

We collaborate with trusted third-party vendors to provide essential services, including:

  • Payment Processing: Secure transaction handling through authorized payment gateways.
  • Shipping & Logistics: Delivery partners who ensure your orders reach you safely.
  • Marketing & Analytics: Tools that help us understand website traffic and user engagement.

3.2 Legal & Compliance Obligations:

  • If required by law, we may disclose personal data to regulatory authorities, law enforcement, or government agencies.
  • To protect the rights, safety, and security of Blazenovas, our customers, or the public.

3.3 Business Transfers & Mergers:

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity, with continued protection under this Privacy Policy.

4. Data Security & Retention

We implement robust security measures to safeguard your personal information against unauthorized access, data breaches, and cyber threats.

4.1 Security Measures:

  • Secure Sockets Layer (SSL) encryption to protect sensitive data.
  • Restricted access to personal data for authorized personnel only.
  • Regular system updates and vulnerability assessments.

4.2 Data Retention:

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your data.

5. Your Rights & Choices

You have the right to manage how your personal data is collected and used. These include:

5.1 Access & Correction:

  • You can request a copy of the personal data we hold about you.
  • You have the right to update or correct inaccurate information.

5.2 Data Deletion & Restriction:

  • You can request the deletion of your personal data under applicable laws.
  • You can restrict or object to certain data processing activities.

5.3 Opting Out of Marketing Communications:

  • You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link.

5.4 Cookies & Tracking Control:

  • Most browsers allow you to manage cookie settings. You can disable cookies, but this may affect website functionality.

6. Cookies & Tracking Technologies

Blazenovas uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Required for website functionality, such as login authentication and shopping cart management.
  • Analytical Cookies: Help us analyze website traffic and improve performance.
  • Marketing Cookies: Used to personalize advertisements and promotional content.

By continuing to use our website, you consent to our use of cookies unless you disable them through your browser settings.

7. Children’s Privacy

Blazenovas does not knowingly collect personal data from children under the age of 13. If we become aware that a minor has provided personal information, we will take immediate steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Any modifications will be posted on this page with a revised Effective Date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

📍 Address: Phuong Luu 1, Dong Hai
📞 Phone: 84-031-2691770
📧 Email: info@blazenovas.xyz
🌐 Website: blazenovas.xyz