Terms and Conditions

Effective Date: February 26, 2025

Welcome to Blazenovas! These Terms and Conditions govern your use of our website (blazenovas.xyz), services, and products. By accessing, browsing, or purchasing from our site, you agree to comply with these terms. If you do not agree, please refrain from using our website.

1. General Use

  • Blazenovas provides high-quality smartphones and accessories for personal and business use.
  • You must be at least 18 years old or have parental consent to make a purchase.
  • By using our website, you agree to provide accurate and truthful information during registration, checkout, and customer support interactions.

2. Product Information & Pricing

  • We strive to ensure all product descriptions, specifications, and prices are accurate. However, errors may occur. In such cases, we reserve the right to correct errors, update pricing, or cancel orders if necessary.
  • Prices are subject to change without notice due to fluctuations in the market or supplier adjustments.
  • Promotional offers, discounts, and limited-time deals are available for select products and cannot be combined unless explicitly stated.

3. Orders & Payment

  • Order Confirmation: Once you place an order, you will receive an email confirmation with order details. However, this does not guarantee acceptance of your order.
  • We reserve the right to cancel any order due to payment failure, suspected fraud, stock unavailability, or pricing errors. If this occurs, a full refund will be issued.
  • Accepted payment methods include Visa, MasterCard, AMEX, PayPal, and other online payment gateways listed at checkout.
  • All transactions are processed securely, and we do not store sensitive payment information.

4. Shipping & Delivery

  • Orders are processed within 1-3 business days, excluding weekends and holidays.
  • Delivery time varies based on location and shipping method selected at checkout.
  • Customers are responsible for providing an accurate shipping address. Blazenovas is not liable for lost or delayed shipments due to incorrect address details.
  • International orders may be subject to customs duties, import taxes, and additional fees, which are the responsibility of the customer.

5. Returns & Refunds

  • Customers can return eligible items within 30 days of delivery, following our Refund and Returns Policy.
  • Products must be unused, undamaged, and in original packaging with all accessories included.
  • Refunds are processed within 7-10 business days after the returned item is inspected and approved.
  • Shipping costs for returns are non-refundable, except for defective or incorrectly shipped products.

6. Warranty & Product Support

  • Our products come with a limited warranty covering manufacturing defects and hardware issues.
  • The warranty does not cover accidental damage, water damage, normal wear and tear, or unauthorized modifications.
  • If you experience any issues with your device, contact our customer support for assistance.

7. User Accounts & Security

  • Customers may create an account for faster checkout and order tracking.
  • You are responsible for keeping your login credentials secure and confidential.
  • Blazenovas is not liable for unauthorized access or fraudulent activities resulting from compromised accounts.
  • If you suspect any suspicious activity, please contact us immediately.

8. Intellectual Property

  • All content, including text, images, logos, product designs, and website materials, is the intellectual property of Blazenovas.
  • Unauthorized use, reproduction, or distribution of our content without prior written consent is strictly prohibited.

9. Prohibited Activities

When using Blazenovas, you agree not to:

  • Violate any applicable laws, regulations, or third-party rights.
  • Attempt to gain unauthorized access to our website, servers, or data.
  • Use fraudulent or stolen payment methods.
  • Engage in abusive, threatening, or harmful behavior toward our staff or customers.

10. Limitation of Liability

  • Blazenovas is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • We do not guarantee uninterrupted or error-free access to our website due to maintenance, system failures, or external factors.
  • In no event shall Blazenovas’ liability exceed the purchase price of the product.

11. Privacy & Data Protection

  • Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy.
  • By using our website, you consent to the collection and use of your data as outlined in the Privacy Policy.

12. Changes to Terms & Conditions

  • Blazenovas reserves the right to modify these Terms and Conditions at any time without prior notice.
  • Any updates will be posted on this page with a revised Effective Date.
  • Continued use of our website and services after modifications indicates acceptance of the revised terms.

13. Governing Law

  • These Terms and Conditions are governed by and interpreted in accordance with the laws of Vietnam, without regard to conflict of law principles.
  • Any disputes or claims shall be resolved through negotiation, arbitration, or legal proceedings in Vietnam.

14. Contact Us

If you have any questions or need assistance regarding these terms, please contact us:

📍 Address: Phuong Luu 1, Dong Hai
📞 Phone: 84-031-2691770
📧 Email: info@blazenovas.xyz
🌐 Website: blazenovas.xyz