Sales Policy

Effective Date: February 26, 2025

At Blazenovas, we are committed to providing high-quality smartphones and exceptional service to our customers. Our Sales Policy outlines the terms and conditions that apply to all purchases made through our website (blazenovas.xyz) or authorized sales channels. By placing an order, you agree to comply with the policies outlined below.

1. Product Availability & Pricing

  • All products listed on Blazenovas are subject to availability. We strive to keep our stock updated, but in rare cases, an item may become unavailable after you place an order. If this happens, we will notify you and offer a refund or alternative product.
  • Prices for all products are displayed in USD ($) and may be subject to change without prior notice due to market fluctuations, promotions, or supplier adjustments.
  • Discounts & Promotions – We occasionally offer promotional discounts and exclusive deals. These promotions are valid for a limited time and cannot be combined with other offers unless specified.

2. Order Placement & Confirmation

  • To purchase a product, customers must provide accurate personal and payment information.
  • Once an order is placed, you will receive an order confirmation email with details of your purchase.
  • Blazenovas reserves the right to cancel any order due to incorrect pricing, stock limitations, fraudulent activity, or other unforeseen circumstances. If this happens, a full refund will be issued.

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, AMEX, Discover)

  • PayPal

  • Other Online Payment Gateways (as available on our checkout page)

  • All transactions are secured with SSL encryption, ensuring safe and protected payments.

  • Payment must be made in full before the order is processed and shipped.

4. Shipping & Delivery

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Standard and expedited shipping options are available, with estimated delivery times varying based on location.
  • Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
  • Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping method.
  • International Orders: Customers outside our primary shipping regions may be subject to customs duties, import taxes, or additional fees, which are the buyer’s responsibility.

5. Order Modifications & Cancellations

  • Orders can only be modified or canceled before shipment. Once an order is dispatched, it cannot be altered.
  • If you wish to cancel an order before shipment, please contact us immediately at info@blazenovas.xyz. A full refund will be issued for eligible cancellations.
  • If an order has already been shipped, customers must follow our Refund and Returns Policy for further assistance.

6. Warranty & After-Sales Support

  • All Blazenovas smartphones come with a limited warranty covering manufacturing defects and hardware malfunctions. The warranty period varies by product and is specified in the product description.
  • Warranty does not cover accidental damage, water damage, misuse, unauthorized repairs, or normal wear and tear.
  • Customers experiencing issues with their devices should contact our support team for troubleshooting and warranty claims.

7. Returns & Refunds

We strive to ensure customer satisfaction with every purchase. Our Refund and Returns Policy outlines the conditions under which products can be returned or exchanged. Key points include:

  • Returns must be initiated within 30 days of receiving the product.
  • The product must be unused, undamaged, and in its original packaging with all accessories included.
  • Refunds are processed within 7-10 business days after the return is received and inspected.
  • Shipping costs for returns are non-refundable, except in cases of defective or incorrect items.

8. Fraud Prevention & Security

  • We implement strict fraud prevention measures to protect our customers and business. If suspicious activity is detected, we may:
    • Request additional verification before processing an order.
    • Cancel the order and issue a refund if fraudulent behavior is confirmed.
  • Customers are responsible for maintaining the confidentiality of their account credentials and should report any unauthorized transactions immediately.

9. Limitation of Liability

  • Blazenovas is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
  • While we strive to ensure product accuracy, minor discrepancies in color, design, or specifications may occur due to manufacturer updates.

10. Changes to This Sales Policy

  • Blazenovas reserves the right to update or modify this Sales Policy at any time without prior notice. Any changes will be reflected on this page with an updated Effective Date.
  • Customers are encouraged to review this policy periodically for updates.

11. Contact Us

For any inquiries related to sales, orders, or product support, please contact:

📍 Address: Phuong Luu 1, Dong Hai
📞 Phone: 84-031-2691770
📧 Email: info@blazenovas.xyz
🌐 Website: blazenovas.xyz