Payment Policy

Effective Date: February 26, 2025

At Blazenovas, we are committed to providing a secure and seamless payment experience for our customers. This Payment Policy outlines the accepted payment methods, transaction security, and important terms related to payments for purchases made on our website (blazenovas.xyz). By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

We offer a variety of secure payment options for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express (AMEX), Discover
  • PayPal: Secure online payments via PayPal
  • Other Online Payment Gateways: As available at checkout
  • Bank Transfer (For Bulk or Special Orders): Available upon request (contact us for details)

All payments must be made in USD ($) or VND (₫) unless otherwise stated.

2. Payment Processing

  • Orders will only be processed once full payment is received and verified.
  • Transactions are secured with SSL encryption to ensure that your payment details remain safe.
  • If payment is not completed within the required timeframe, the order may be canceled automatically.

3. Currency & Exchange Rates

  • All product prices are listed in USD ($) or VND (₫), depending on your region.
  • If you are purchasing from another country, your bank may apply exchange rate conversions and transaction fees, which are the responsibility of the customer.

4. Payment Confirmation

  • After completing your payment, you will receive an email confirmation with order details and payment receipt.
  • If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact us at info@blazenovas.xyz.

5. Payment Security & Fraud Prevention

  • Blazenovas implements strict security measures to prevent fraudulent transactions.
  • If suspicious activity is detected, we may:
    • Request additional verification, such as identity confirmation or billing address verification.
    • Hold or cancel the order if fraud is suspected.
  • We are not responsible for unauthorized transactions caused by stolen payment information. If you suspect fraudulent activity, contact your bank or payment provider immediately.

6. Failed or Declined Payments

  • If your payment is declined, please check:
    • Sufficient funds in your account
    • Card expiration date and security code (CVV)
    • Whether your bank has blocked international transactions
  • If the issue persists, try another payment method or contact your bank.

7. Refunds & Chargebacks

  • Refunds are processed according to our Refund and Returns Policy.
  • Refunds are credited back to the original payment method within 7-14 business days, depending on your bank.
  • Chargebacks (disputing a payment with your bank) should only be initiated if you suspect fraud. Unjustified chargebacks may result in account restrictions or legal action.

8. Installment Plans & Buy Now, Pay Later (If Available)

  • We may offer installment payment options through third-party providers.
  • Terms and eligibility for installments depend on the payment provider’s policies.
  • Failure to meet installment payments may result in penalties from the provider.

9. Taxes & Additional Fees

  • Prices displayed on our website are exclusive of taxes unless otherwise stated.
  • Customers are responsible for any applicable sales tax, VAT, customs duties, or import fees imposed by their country.

10. Order Cancellation & Payment Adjustments

  • Orders can be canceled or modified before shipment for a full refund.
  • Once an order is shipped, no payment adjustments can be made.

11. Contact Us

For payment-related inquiries, please contact:

📍 Address: Phuong Luu 1, Dong Hai
📞 Phone: 84-031-2691770
📧 Email: info@blazenovas.xyz
🌐 Website: blazenovas.xyz