Delivery Policy

Effective Date: February 26, 2025

At Blazenovas, we are committed to delivering high-quality smartphones to our customers efficiently and securely. This Delivery Policy outlines our shipping procedures, delivery times, and important terms related to the shipping of your orders. By purchasing from Blazenovas, you agree to the terms set forth in this policy.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation (excluding weekends and public holidays).
  • Processing times may be longer during high-demand periods, holidays, or due to unforeseen circumstances.
  • Once your order is processed, you will receive an email confirmation with a tracking number to monitor your shipment’s progress.

2. Shipping Methods & Delivery Time

We offer several shipping options based on your location and preference:

2.1 Domestic Shipping (Vietnam)

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Express Shipping: Estimated delivery within 1-3 business days.
  • Same-Day Delivery: Available in select locations for orders placed before 12:00 PM (local time).

2.2 International Shipping

  • Delivery times vary based on destination country and shipping method selected at checkout. Estimated delivery times are:

    • Standard International Shipping: 7-20 business days
    • Express International Shipping: 5-10 business days

  • Some international shipments may experience delays due to customs clearance, local courier processing, or unforeseen factors beyond our control.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected shipping method.
  • Free shipping promotions may be available on select orders or regions.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track your package through our website or the carrier’s tracking system.
  • If you do not receive tracking information within the expected time frame, please contact info@blazenovas.xyz for assistance.

5. Customs, Duties & Taxes (For International Orders)

  • International orders may be subject to import duties, customs fees, and local taxes, which vary by country.
  • These additional charges are the buyer’s responsibility and are not included in the product or shipping costs.
  • Blazenovas is not responsible for any customs delays, and customers should check with their local authorities for applicable fees before placing an order.

6. Delivery Issues & Lost Packages

We strive to ensure that your package arrives safely and on time. However, unforeseen issues may occur:

  • If your package is delayed beyond the estimated delivery time, please contact the shipping carrier for an update.
  • If a package is marked as delivered but not received, we recommend checking with neighbors, security, or local courier offices before reaching out to us.
  • Lost or missing packages must be reported to us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide a resolution.

7. Incorrect Shipping Address

  • Customers are responsible for providing an accurate shipping address during checkout.
  • If an incorrect address is provided, please contact us immediately at info@blazenovas.xyz to request a correction. If the order has already been shipped, we may not be able to change the address.
  • Orders that cannot be delivered due to an incorrect address will be returned to us, and reshipping fees may apply.

8. Refused or Unclaimed Packages

  • If a package is refused or unclaimed at the destination address, the customer may be responsible for return shipping fees.
  • Refunds for refused or unclaimed packages will exclude original shipping costs.

9. Order Cancellations & Modifications

  • Orders can only be canceled or modified before shipment. Once an order is dispatched, it cannot be changed.
  • If you need to cancel or modify your order, contact info@blazenovas.xyz as soon as possible.

10. Contact Us

If you have any questions regarding your order’s shipping and delivery, please contact our customer service team:

📍 Address: Phuong Luu 1, Dong Hai
📞 Phone: 84-031-2691770
📧 Email: info@blazenovas.xyz
🌐 Website: blazenovas.xyz